Service and Customer Management Digital Partner
Contract Type
Permanent
Country
FRANCE
Location
Octeville-sur-mer
Your opportunity
Partner with Service and Customer Management Leaders & teams to drive Digital Transformation and ensure business continuity. Key focus of this role is to close work with Business Process Owners, to identify new needs and co-create together the best solutions in line with Sidel Mission and vision and with Digital Transformation and Technologies strategic roadmap.
Your Mission
- Support Service and Customer Management teams in identification and prioritization of Use
Cases and drive the Value realization execution and monitoring
- Develop strategies for effective digital
transformation
- DriveDigital
Technologies and Way
of Working progressive adoptionto address Business needs and Value
- Contribute
to the tech strategy and roadmap for digital capabilities evolution
- Support the selection of a platform/solutions/framework that can improve services and performance of Service Business and Customer Management
- Drive Services and Customer
Management solutions evolution initiatives
- Understand and support the
implementation of best practices in Services and Customer
Management
- Attract,
develop and retain high
performing team members
Your Profile
LEADERSHIP
- §Strong Leader with both the direct team as well as the transversal teams
- §Managerial
experience
- §Change
driver
TECHNICAL
- Deep knowledge of SAP S/4HANA, FSM and MS
365 CEP platforms, solutions and their
related business value
- Deep knowledge of Service
Business,
relative business processes and strong experience in
Service management
- Digitalization
- Data analytics skills
FUNCTIONAL
- Understand Service
and Customer management Businesses
- Business Acumen and Strategic Vision
- Excellent planning and organizational skills
- Communicational skills to evaluate best solutions
METHODOLOGY
- Agile methodology
- DevOps / DataOps / MLOps methodologies
- Customer Management Best Practices
