HR Generalist

Your opportunity

.We are seeking a detail-oriented and experienced Payroll Specialist to join our HR team and escalate. The ideal candidate will be responsible for managing relationships with payroll vendors, ensuring accurate and timely payroll processing, and providing comprehensive HR support to our 300 employees across Middle Americas (MX, COL, PER). This role also involves assisting the HR Manager with topics related to company culture, learning & development, and labor relations.

Your Mission

Payroll Management

• Lead and oversee the payroll process to ensure timely & accurate payment of salaries and benefits.
• Provide HR-related support to employees, addressing inquiries about payroll or benefits.
• Ensure compliance with all applicable payroll regulations (IMSS, STPS, SAT, Infonavit, Fonacot, Payroll Tax, etc.).
• Reconcile payroll data with Finance or HR and promptly resolve discrepancies.
• Build payroll process knowledge and awareness through training sessions and clear communication.
• Leverage technology to optimize payroll operations and implement efficient controls.
• Review and update payroll policies and procedures as needed.

Data Management

• Ensure data integrity and confidentiality by maintaining accurate payroll records and HRIS.
• Prepare and distribute payroll-related reports to internal stakeholders, authorities, and corporate office.
• Collaborate internally with other teams to align employee data and payroll-related accounting transactions.
• Serve as the primary HR contact for process audits, certifications, and legal obligations (e.g. REPSE).
• Ensure data integrity by conducting regular audits of payroll and employee data.

Continuous Improvement

• Identify opportunities to streamline payroll and benefits processes for improved efficiency.
• Stay updated on industry trends and payroll legislation, implementing necessary changes.
• Develop and implement procedures and controls to ensure compliance with employer obligations and regulations.
• Recommend and participate in HR system upgrades or enhancements related to payroll.

Employee Support

• Maintain high standards of customer service, ensuring new Service Level Agreements (SLAs) are met.
• Facilitate open communication with employees to resolve concerns related to the company, HR or policies.
• Provide resources and guidance on HR related topics (career development, conflict resolution, payroll, etc)

HR Collaboration

• Contribute to initiatives that enhance company culture (Employee engagement and recognition programs).
• Promote employee well-being (wellness programs, mental health resources, and work-life balance initiatives).
• Assist in the development and coordination of learning and development programs.
• Participate in HR projects and initiatives, providing insights from a “people operations” perspective.

Your Profile

• 6-8 years of experience working in payroll, policies, processes, and HRIS.
• Deep knowledge about local regulations and policies related to payroll and HR.
• High attention to detail, accuracy, and strong analytical and problem-solving skills.
• Customer-focused, adaptable, with strong follow-up and organizational skills.
• Proficient in Microsoft Office: Word, Excel (advanced), PowerPoint, Outlook.
• Native Spanish and strong English oral and written communication skills.
• Unwavering integrity and ethics.