Training Center and Performance Services Administrator

Your opportunity

We are looking for a Training Center and Performance Services Administrator to join our team in Norcross!

Your Mission

 Training Center Administrator

• Welcome and assist customers, employees, and visitors to the training center
• Plan, organize and schedule training sessions (in-person and remote), training rooms, training materials
• Provide regular reports on training session attendance, satisfaction, and other KPIs
• Oversee inventory for training materials, manuals, and necessary equipment. Ensure that simulation equipment is maintained and operational.
• Coordinate with marketing and sales to promote training programs internally and externally

Performance Based Services team Administrative support 

• - Manage new project registrations/ entry into SAP.
• - Use FSM to properly plan, manage team inteventions.
• - Manage intervention  practicalities   e.g.  HSE documents, Visas, Travel, hotel, 
• - Manage internal POs; Check invoicing.

Responsibilities 

• Complies with proper Customer and Employee Reception
• Ensures effective Training planning and scheduling
• Ensure Training material management
• Ensures essential administrative activities are well executed in support of Performance Service /TPM Projects 
• Ensures proper plannning of TPM Performance Specialist resources.
• Ensures that Sidel rules are respected within deliverables
• Ensures Customer Satisfaction

Your Profile

• Strong understanding of customer service principles to ensure a welcoming and professional environment for participants.
• Familiarity with event or session planning logistics, including room setups, equipment management, and attendee communication
• Understanding of training program coordination, session planning, and scheduling.
• Understanding of document management, editing, and updating training materials
• Prior experience in an administrative, coordinator, or support role
• Experience in roles that required interacting with clients or customers in a professional and welcoming manner
• Experience in SAP and/or FSM type systems.
• Fluent professional English. Spanish, French and Italian as a plus.

Professional qualifications

• Bachelor's Degree (preferred, but not mandatory ) in one of the following fields:Business Administration, Education or Training Development, Operations Management, Customer management
• Associate Degree or Diploma as a minimum in related field such as Office Administration or Training Coordination or event planning
• Training and Development Certification are welcomed
• Customer Service Certification are welcomed
• Office Administration or Event Planning Certification are welcomed