Field Service Engineer - Mechanical
Contract Type
Permanent
Country
ITALY
Location
Parma
Your opportunity
Sidel is looking for a Field Service Engineer (FSE) specialized on Mechanic as a Field Service Engineer you will take responsibility for testing and evaluating the performance of equipment at customer plants.
In this role, you will ensure that equipment operates according to technical, contractual, and safety specifications while performing regular activities and troubleshooting on mechanical systems and HMI, in line with Standard Operating Procedures (SOPs).
Your Mission
We are seeking a highly qualified Field Service Technician to join our dynamic team. In this role, you will be responsible for testing, evaluating, and ensuring the performance of equipment at customer sites, while maintaining the highest standards of technical, contractual, and safety compliance.
Main Responsibilities:
- Test and evaluate equipment performance at customer sites, ensuring compliance with technical, contractual, and safety specifications.
- Operate mechanical systems and HMI, handling routine activities and troubleshooting following SOPs.
- Perform basic electrical work such as cable wiring as needed.
- Properly handle, check, and transfer equipment non-conformities.
- Prepare Job Progress Charts and technical reports documenting the activities carried out.
- Ensure customer satisfaction both internally and externally.
- Perform activities in line with SOPs, Sidel coordination plans, and customer rules.
- Identify and report after-sales opportunities detected on-site.
- Coach junior colleagues on-site, providing guidance on technical activities, troubleshooting, and reporting.
Your Profile
Education:
- Bachelor’s degree in Engineering or an equivalent qualification.
Languages:
- Fluency in English, both written and spoken, is essential.
- Proficiency in additional languages (such as Italian, Spanish, or other regional languages) is a plus.
Skills & Experience:
- At least 5 years of experience in field service activities, ideally within the beverage industry.
- Strong background in mechanical systems, with in-depth knowledge of the Sidel portfolio considered a significant advantage.
- Experience with aseptic processes is a plus.
- Willingness to travel up to 90% of the time, primarily within Italy and across Europe, with potential for international travel.
