Spare Parts Administrator

Your opportunity

Joining Spare Parts Administration team, you will accompany our international customers in order to answer efficiently their spare parts needs. In that goal, you will execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow related activities, always working towards customer satisfaction.

Your Mission

• Understand precisely clients needs and propose adapted offer
• Ensure that any unidentified spare parts need is taken into account by the relevant department
• Update ERP according to process
• Prepare spare parts offers
• Collaborating with Project Managers, establish parts lists per equipment
• Execute and follow-up administrative and logistics operations necessary to ensure parts shipping
• When needed, follow delegated actions (invoice, export documentation, recovery...)
• Handle customer non-conformities with the help of the relevant departments - Participate in the continuous improvement of the service
• Ensure the replacement of other Spare Parts Administrators during their absences.
• May be called upon to fill in or provide support in case of overload on the Retrofit and other Services processes.

Your Profile

• Customer Relationship Management
• Logistics management
• Sales administration Services
• Machine knowledge 
• Office automation 
• English
• Customer orientation
• Organization
• Problem solving
• Teamwork skills
• Results-oriented
• Communication