Field Service Engineer

Your opportunity

Perform Installation, start‐up, commissioning and test of the Sidel Equipment supplied to customer sites. Perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel`s equipment installed at customer sites. Develop a good understanding of the customer needs to provide objective advice and to ensure customer satisfaction.

Your Mission

• Testing and evaluating the performance of the equipment at the customer's site, according to the technical, contractual, and safety specifications.
• Properly managing, controlling, and addressing equipment non-conformities.
• Preparing the work progress chart and technical reports related to the activities carried out.
• Ensuring maximum satisfaction of both internal and external customers.
• Carrying out activities in compliance with the Standard Operating Procedure (SOP), Sidel's coordination plan rules, and customer rules.
• Reporting identified post-sales opportunities at the customer's site.
• Training junior colleagues on on-site behavior, technical activities, problem-solving, and report results.
• Reporting the team's activities on the site to the installation site manager.

Your Profile

• Technical diploma or Engineering degree
• At least 3 years of technical assistance and/or field experience
• Familiarity with SIDEL filler Aseptic (Combi / Standalone) will be a plus
• Proficiency in English is essential
• Familiarity with PLC platforms such as Siemens S7, B&R
• Understanding of HMI (Zenon) and Motion platforms (Danfoss, ELAU, B&R)
• Capable of managing and meeting customer needs
  Problem-solving mindset
• Demonstrated leadership in internal and external meetings (regions, customers)
• Strong organizational and analytical abilities
• Valid Driving licence