Spare Parts Administrator - Regional Process Expert
Contract Type
Permanent
Country
MEXICO
Location
Guadalajara
Your opportunity
Training programs, identification of improvement areas, data management & analysis (TTQ, OFU, Pending Offers etc), process compliance and performance.
Your Mission
Training and Development
- Identify training needs and conduct training sessions on processes and tools for the region.
Process Improvement
- Identify improvement areas in the processes and tools.
- Collaborate with the Spare Parts Global Process Expert and Global Process Driver to implement improvements.
Process Compliance and Performance
- Ensure process compliance and performance within the region.
Specific Responsibilities
- Manage Spare Parts Orders (ZSP) and Control & Credit Notes.
- Perform Customer Requested Date (CRD) checks and Available to Promise (ATP) checks.
- Monitor and address the ageing backlog.
- Prepare and analyze monthly dashboards.
- Follow up on offers and track Time to Quote (TTQ) and On Time in Full (OTIF) metrics.
- Manage pending offers.
- Ensure the productivity of Parts Administrators.
- Monitor and improve the hit ratio.
- Maintain clean data.
Data Analysis
- Perform data analyses for the region, including metrics like TTQ, pending offers, ATP file, and hit ratio.
Your Profile
Knowledge and Experience:
- Strong knowledge in trade, supply chain, and industrial retail, preferably in spare parts and logistics.
- Familiarity with order management processes.
Skills and Abilities:
- Ability to work independently and handle pressure effectively.
- Capable of managing priorities and addressing multiple customer requests.
- Expertise in Excel and ERP systems; knowledge of SAP is a plus.
- Excellent communication skills, both written and verbal.
- Strong coordination skills.
