Spare Parts Administrator

Your opportunity

Joining Spare Parts Administration team, you will accompany our international customers in order to answer efficiently their spare parts needs. In that goal, you will execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow related activities, always working towards customer satisfaction.

Your Mission

• Manage customer requests for spare parts, including pricing, availability and orders processing ;
• Prepare the ERP accordingly and send out customers offers ;
• Follow-up selected customers spare parts offers to maximize sales ;
• Ensure on-time and in-full deliveries as well as proactive backlog management ;
• Manage customers payments terms with financial department ;
• Coordinate logistics according to country specificities and customer's requirements ;
• Promote and support customers use of SSO (Sidel Services Online) ;
• Follow-up non conformity issues and provide solutions to customers, leverage privileged customer interface position to maximize sales potential (offer follow-up).

Your Profile

• Languages :
  • English level : fluent
  • French and/or Italian would be a plus 
• Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
• Knowledge of order management processes
• Certificate in Logistics is a plus
• Ability to manage priorities and to handle multiple customer requests
• Ability to work independently and under pressure
• IT : expertise in Excel and ERP Systems , SAP is a plus
• Excellent communication skills, both written and verbal
• Customer orientation is a must