Service Account Manager

Your opportunity

We are seeking a dynamic and experienced Service Account Manager to join our team. The ideal candidate will be responsible for managing service accounts and ensuring customer satisfaction through effective communication, strategic sales approaches, and technical expertise. The Service Account Manager will play a crucial role in maintaining customer relationships, driving sales growth, and maximizing profitability of our services offering.

Your Mission

As a Service Account Manager at Sidel, you will play a pivotal role in ensuring exceptional customer satisfaction through 360-degree account management. You will leverage your technical expertise, financial acumen, and sales skills to drive growth, maintain customer trust, and optimize the performance of Sidel equipment and services. This position requires proactive problem-solving, strategic thinking, and a customer-centric approach to business.

Your Profile

Qualifications

360 Services Account Management:

• Develop and maintain a comprehensive understanding of customer needs, preferences, and challenges.
• Utilize technical knowledge to propose innovative solutions and opportunities onsite.
• Drive the sales process from opportunity identification to successful closure, while maintaining a strong focus on customer satisfaction.
  
  

Technical Skills:

• Continuously develop and update technical knowledge.
• CEP Platform and SAP knowledge
• Demonstrate a good understanding of Sidel equipment and services to effectively address customer inquiries and concerns.
• Proactively identify opportunities for improving equipment performance and efficiency during customer interactions.
  
  

Financial:

• Monitor and follow up on financial key performance indicators (KPIs), providing regular reports on sales performance and profitability.
• Adapt sales strategies to meet or exceed financial goals, while minimizing outstanding and overdue costs.
• Collaborate and lead with internal stakeholders to ensure alignment of sales strategies with company objectives.
  
  

Soft Skills:

• Build and maintain trust with customers through an assessor mindset and proactive problem-solving.
• Anticipate and address customer needs and concerns, even before they are explicitly stated.
• Foster a safe and collaborative working environment for both customers and internal teams.
• Provide leadership, coaching, and delegation to peers, fostering a culture of continuous improvement.
• Demonstrate strong negotiation skills in resolving conflicts and securing mutually beneficial outcomes.

Sales:

• Implement a strategic sales approach focused on disciplined processes and customer-centricity.
• Grow sales and profitability of services offerings by identifying and capitalizing on new opportunities.
• Take ownership of the performance of Sidel products, promptly reporting non-conformities and facilitating issue resolution.
• Propose new services products that add value to customers and align with Sidel's profitability objectives.
• Effectively plan and prepare for customer visits and reporting activities, ensuring maximum impact and efficiency.
• Deepen understanding of Sidel's rules and processes to enhance internal interactions and collaboration.