Product Support Automation Engineer

Your opportunity

Sidel is looking for a Product Support Automation Expert who will be focused on Paletizer/Depaletizer machines. The resource will be part of the Regional Product Support Back Office Team based in Parma. Being part of the RPS ECA (Regional Product Support Europe & Central Asia) is a great opportunity to work close to Sidel's products and to customers by working on both new equipments and on the installed base (I.e. improvements, evolutions, support of the services activities). Issue resolution is also one essential part of RPS mission.

Your Mission

The job takes place mainly in the office but also with few missions onsite. In both situations the resource has to:

• secure the operational follow up & technical support  (on automation side) of all Pal & Depal products throughout the whole life of the machines
• secure that the population of colleagues (mainly FSE, ISM, PM, CCM) in contact with the customer are well supported through email, tickets, telephone and onsite missions
• secure the preparation and the distribution of the appropriate documentation concerning the troubleshooting of automation issues to customers and to FSE and communicate with central product support about identified issues and Non Conformities.      
• execute automation RCA following issue resolution process, supporting the consequent plan of recovery and corrective actions while interacting with the other departments

Your Profile

• Master or Bachelor Degree, or equivalent
• English spoken and written a good level of Italian/French an advantage for your best local integration.
• Mechanical skills on Pal/Depal is a plus
• Emergency management skills, ability to interact with other teams, dynamism in managing problems with the right priority
• At least 5 years of technical assistance, field experience or engineering in packaging equipments (automation side)
• Electrical fundaments (safety equipments, sensors, motion, servo drivers, inverters…)
• Knowledge of PLC platform (specific knowledge of Siemens S7 SCL-Graph-Awl, B&R, Rockwell Automation is a plus)
• Knowledge of HMI (specific knowledge of ZenOn, Citec and/or InTouch is a plus) and Motion platforms (specific knowledge of Danfoss, Schneider, B&R is a plus)
• Application of Root Cause analysis methodology for issue resolution
• Good Interpersonal skills, especially ability to communicate with different target groups (technicians, customers, etc.)