Technical Customer Care Manager
Contract Type
Permanent
Country
KENYA
Location
Nairobi

Your opportunity

Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Man-ager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager.

Your Mission

  • Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager.
  • The incumbent will be responsible for supporting customer requests for emergencies, troubleshooting and technical assistance during the warranty and life-cycle of the equipment.
  • He/She will also be leading complete solution delivery from customer call until the end of issue resolution, with the help of experts from Product Support.
  • He/She is a key link between the customer and the Service Account Manager for technical problem solving and advice

Your Profile

Education and Language:

  • Bachelor Degree or equivalent technical qualification
  • Fluency in English and French are mandatory

Work Experience: 

  • 5 years of relevant experience
  • Experience in Food and Beverage Industry
  • Strong technical knowledge of Sidel products and complete line equipment.
  • Excellent multi tasks ability, reactivity, autonomy and motivational skills.
  • Strong verbal and written communication skills in order to establish a very good customer relationship.
  • Ability to interface with all levels of the organisation.
  • Gender / Nationality not a bar for the right candidate

Contract Type
Permanent
Country
KENYA
Location
Nairobi
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