Cluster Customer Success Specialist (Customer Care Manager)

Your opportunity

Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Man-ager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager.

Your Mission

• Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager.
• The incumbent will be responsible for supporting customer requests for emergencies, troubleshooting and technical assistance during the warranty and life-cycle of the equipment.
• He/She will also be leading complete solution delivery from customer call until the end of issue resolution, with the help of experts from Product Support.
• He/She is a key link between the customer and the Service Account Manager (After Sales Manager) for technical problem solving and advice

Your Profile

Level of Education and Language:

• Bachelor Degree or equivalent technical qualification
• Fluency in English is mandatory.
• Knowledge of language like French or Arabic language is a plus

Level of Experience:

•  Strong technical knowledge of Sidel products and complete line equipment.
• Excellent multi tasks ability, reactivity, autonomy and motivational skills.
• Strong verbal and written communication skills in order to establish a very good customer relationship.
• Ability to interface with all levels of the organisation