Service and Customer Management Digital Partner
Contract Type
Permanent
Country
FRANCE
Location
Octeville-sur-mer

Your opportunity

Partner with Service and Customer Management Leaders & teams to drive Digital Transformation and ensure business continuity. Key focus of this role is to close work with Business Process Owners, to identify new needs and co-create together the best solutions in line with Sidel Mission and vision and with Digital Transformation and Technologies strategic roadmap.

Your Mission

  • Support Service and Customer Management teams in identification and prioritization of Use Cases and drive the Value realization execution and monitoring
  • Develop strategies for effective digital transformation
  • DriveDigital Technologies and Way of Working  progressive adoptionto address Business needs and Value
  • Contribute to the tech strategy and roadmap for digital  capabilities evolution
  • Support the selection of a platform/solutions/framework that can improve services and performance of Service Business and  Customer Management
  • Drive Services and Customer Management solutions evolution initiatives
  • Understand and support the implementation of best practices in Services and Customer Management
  • Attract, develop and retain high performing team members

Your Profile

LEADERSHIP

  • Strong Leader with both the direct team as well as the transversal teams
  • Managerial experience
  • Change driver

TECHNICAL

  • Deep knowledge of SAP S/4HANA, FSM and  MS 365 CEP platforms, solutions and their related business value
  • Deep knowledge of Service Business, relative business processes and strong experience in Service management
  • Digitalization
  • Data analytics skills

FUNCTIONAL

  • Understand Service and Customer management Businesses
  • Business Acumen and Strategic Vision
  • Excellent planning and organizational skills
  • Communicational skills to evaluate best solutions

METHODOLOGY

  • Agile  methodology
  • DevOps / DataOps / MLOps methodologies
  • Customer Management Best Practices

Contract Type
Permanent
Country
FRANCE
Location
Octeville-sur-mer
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