Maintenance Project Manager MEA

Your opportunity

Please use usual PM maintenance template

Your Mission

• Prepare, execute and manage maintenance agreements.
• Ensure customer satisfaction by managing on time in full delivery of scope of agreement, and by reporting regularly to customer progress and job reports.
• Follow, control and forecast group industrial margin along the agreement duration.
• Review scope, PRU, performance KPI (if any) at kick-off for any asset performance and maintenance agreements.
• Follow costs incurred and margin deviation, is accountable for overall agreement profitability
• Conduct regular meetings with customer to report contract activities and progress
• Ensure customer satisfaction with planning compliance of activities, work quality and performance achievements.
• Plan and coordinate field activities, spare parts deliveries, and overall supply as per agreement (DV, preventive maintenance, corrective maintenance and emergency interventions, technical visits, trainings, line audits, etc…)
• Ensure safety procedures are followed as well as corporate guidelines compliance
• Interact with financial region controller to validate sales recognition, industrial margin, and overall agreement margin for all of the duration of the agreement
• Detect opportunities for upselling additional services in the course of the agreements, revise accordingly contractual scope, invoicing and PRU of the project
• Manage maintenance agreement warranty costs and intervention following relevant processes
• Manages and/or coordinates add-on sold during the course of the maintenance agreement, such as but not limited to: TPM acceleration programs, customer trainings, line audits, line improvement, etc.

Your Profile

Level of education and languages:

•  Bachelor’s degree or equivalent
• Fluency in English
• French / Italian a plus
• A local language of the key regional market is a plus

Required experience and skills:

•  Technical knowledge of Sidel products and complete line equipment
• Strong verbal and written communication skills to establish a very good customer relationship
• Ability to interface with all levels of the organization
• Capable to read and analyze EIT reports, dashboards, and KPI’s
• 5 years’ experience in B to B services activities in technological environment,
• 5 years’ experience minimum in after sales, maintenance or production area