Regional FSE Manager

Your opportunity

The role of an FSE (Field Service Engineer) Manager offers a unique opportunity to lead, develop, and inspire a team of highly skilled engineers while driving operational excellence

Your Mission

First Point of Escalation:
Serve as the primary point of contact for FSEs in case of any issues or challenges that arise on-site during interventions.

Intervention Preparation:
Collaborate with the requester and the FSE to ensure all aspects of the intervention are well-prepared, including technical requirements, timing, and resource allocation.

Support to Planning Team:
Provide the planning team with a list of FSEs suitable for specific interventions based on skillsets and availability.

Communicate Key Messages & Company Strategy:
Act as a conduit for key messages and company strategies, ensuring that FSEs understand and align with the overall organizational goals.

Salary and Compensation Review:
Conduct reviews of salary and compensation packages to ensure they are competitive and in line with company policy.

APA (Annual Performance Assessment):
Set and monitor KPIs for FSEs, including conducting mid-year and end-of-year performance reviews to track progress and development.

In Case of Accident on Site:
Lead the Root Cause Analysis (RCA) of any accidents occurring on-site, in collaboration with the HSE team, to identify preventive measures and ensure safety standards are upheld.

Leave Management:
Oversee and manage FSE leave requests, ensuring that they align with workload demands and avoid operational disruptions.

Expenses Approval:
Check and approve FSE expenses, addressing any discrepancies or deviations in collaboration with the finance team.

Post-Intervention Report Review:
Review intervention reports to ensure completeness and accuracy of the data provided, addressing any gaps with the FSE.

Training Standards & Multi-Skill Development:
Ensure that FSEs are continuously developing their skills, including multiskilling, to meet changing operational needs.

HSE Training Compliance:
Ensure all FSEs are up to date with required Health, Safety, and Environmental (HSE) training and certifications.

Provide Necessary Tools / PPE & Monitor with Finance:
Ensure that all necessary tools and PPE are provided to FSEs for their interventions and collaborate with the finance team to monitor and manage the associated costs.

Recruitment:
Lead recruitment efforts to identify and onboard new FSEs, ensuring they meet the technical and cultural requirements of the company.

Feedback Collection & Action:
Gather feedback from FSEs after interventions, addressing any concerns or issues raised to improve processes and working conditions.

Collaboration with Competence and Development Manager:
Work closely with the Competence and Development Manager to ensure that FSEs are properly qualified and have the necessary skills for interventions.

Ensure FSE Occupation:
Monitor the workload and ensure the optimal occupation of FSEs to meet business needs and individual career growth.

Your Profile

This role requires strong leadership, communication, and organizational skills to maintain the efficient functioning of the FSE team and ensure alignment with company objectives.

Technical knowledge on beverage is a must.