Service and Customer Management Digital Partner

Votre opportunité

Partner with Service and Customer Management Leaders & teams to drive Digital Transformation and ensure business continuity. Key focus of this role is to close work with Business Process Owners, to identify new needs and co-create together the best solutions in line with Sidel Mission and vision and with Digital Transformation and Technologies strategic roadmap.

Votre mission

• Support Service and Customer Management teams in identification and prioritization of Use Cases and drive the Value realization execution and monitoring
• Develop strategies for effective digital transformation
• DriveDigital Technologies and Way of Working  progressive adoptionto address Business needs and Value
• Contribute to the tech strategy and roadmap for digital  capabilities evolution
• Support the selection of a platform/solutions/framework that can improve services and performance of Service Business and  Customer Management
• Drive Services and Customer Management solutions evolution initiatives
• Understand and support the implementation of best practices in Services and Customer Management
• Attract, develop and retain high performing team members

Votre profil

LEADERSHIP

• Strong Leader with both the direct team as well as the transversal teams
• Managerial experience
• Change driver

TECHNICAL

• Deep knowledge of SAP S/4HANA, FSM and  MS 365 CEP platforms, solutions and their related business value
• Deep knowledge of Service Business, relative business processes and strong experience in Service management
• Digitalization
• Data analytics skills

FUNCTIONAL

• Understand Service and Customer management Businesses
• Business Acumen and Strategic Vision
• Excellent planning and organizational skills
• Communicational skills to evaluate best solutions

METHODOLOGY

• Agile  methodology
• DevOps / DataOps / MLOps methodologies
• Customer Management Best Practices