Customer Care Manager

Your opportunity

Customer Care Manager with technical knoleges in complete lines of production.

Your Mission

• Collect and filter customer calls, identify needs and answer or manage accordingly any technical request in compliance with the - - HSS&E standards to ensure general support requests from customers are answered.
• Issue Service Request for intervention and ensure follow up with Planning team.
• Open and drive Non conformity through SINCRO until problem solved and it's confirmed by customer.
• Follow and support Field Service Engineer during intervention at customer site.
• Follow up and ensure Sales Order and Service order required are created and aligned.
• Collect and send technical report to customer.
• Coordinate audit execution : Diagnostic Visit, ECO audits, Line audit.
• Organize stand alone or complete line regular maintenance and emergency intervention.
• Manage Warranty intervention following Issue resolution process.
• Troubleshooting and technical assitance for our customers during working hours.
• 365 Technical Assistance support.

Your Profile

• 5 years of working experience in after sales or production plant.
• High technical knowledge of Sidel products and complete line equipment.
• Strong verbal and written communication skills in order to establish a very good customer relationship.
• Excellent responsiveness, dynamism, tenacity, autonomy and motivational skills.
• Ability to interface with all levels of the organisation.
• Excellent multi-tasking abilities.