DT&T Datacenter Specialist

Your opportunity

The DT&T Datacenter Specialist provides technical support to internal customers as well as external partners, acting as a point of escalation for our End User Support team. All escalated support issues are tracked properly through our ticketing system. He / She is responsible for problem analysis, documentation, resolution, as well as any project work as required. The position will report to the TECHNOLOGY OPERATION LEAD.

Your Mission

The DT&T Datacenter Specialist provides technical support to internal customers as well as external partners, acting as a point of escalation for our End User Support team. All escalated support issues are tracked properly through our ticketing system.

He / She is responsible for problem analysis, documentation, resolution, as well as any project work as required. 

The position will report to the TECHNOLOGY OPERATION LEAD.

Your Profile

• Bachelor Degree or equivalent + 5 years of relevant experience
• Fluent English Communication
• Microsoft and Linux Operating systems management & troubleshooting
• CISCO Networking management & Troubleshooting
• Azure cloud management mandatory, AWS and GCP are a plus
• ITIL and ISO27001 framework knowledge is highly appreciate
• IT  tool (Ivanti EndPoint management, Intune, ServiceNow, etc …)
• AD/ADFs knowledge and maintenance
• End user computer technical management
• Experience in vendor service level management
• Financial planning and budgeting experience